Free shipping on orders over $80

Frequently Asked Questions

Q. Why use herbal remedies instead of medical drugs?
A. Herbs are safer to use, non-addictive, have little to no side effects, there is no poisoning of the body with chemicals and toxins. They work slowly but the results last longer than with chemical drugs. Herbal antibiotics do not create mutant strains of bacteria. Also, they do not cost a fortune!

Q. What is your products quality? Do they contain heavy metals, pesticides, herbicides, or other harmful chemicals?
A. We sell only the most effective and highest quality products available, from the best certified manufacturers. Some of our products are produced in the USA, Canada and Japan, according to the highest quality standards adopted in those countries. Other products are imported from certified, (by the Canadian or US health authorities) manufacturers in China, Hong Kong, Taiwan and Singapore. All manufacturers and their products are certified and meet quality requirements set by the US and Canadian governments.

Q. Why do some herbal products require 6 or more pills each time?
A. Herbs have a larger volume than chemical drugs – they are not artificially concentrated. Herbal pills are usually small - for easy swallowing and for faster absorption. For some herbal pills 1 bottle is not enough. Please order the proper amount of desired pills. Read the full description of the product to determine the required quantity.

Q. How long does it take to see positive results?
A. Some products work in a few days; others take 2 or 3 weeks. For some health problems or in some severe cases, it may take up to 2-3 months to see positive results. Generally, herbal products work slowly but results are more sustained and last longer than with chemical drugs. Please, read the description of a particular product for the duration of treatment, to order an appropriate quantity.

Q. Does the product treat my particular condition?
A. Unfortunately we cannot give you medical advice. Please, read the description of our products, ask your doctor or herbalist, or use your own judgment to decide if the product is right for you. Generally it is a good idea to try the product, “listen to your body” and monitor positive changes. Herbal products are safer than chemical drugs. However, if you experience negative effects after taking a product or just feel that a product does not work for you please, stop taking it. You may return unopened packets to us for a refund. Please read our policies for details.

Q. Do you ship to my country? I live outside of USA, how can I order?
A. Yes! We ship worldwide. However, if you live outside of USA, you have to email us before ordering. Please, include in your email: a) your country name, b) desired product(s) name(s) c) product(s) quantity. We’ll respond to you with a shipping quote and payment instructions.
US Military personnel - please order using your APO or other military address. We'll be happy to serve you.

Q. Do you offer discounts to health care professionals or on large orders?
A. Yes! Please email us with product names and quantities you are interested in, for price and shipping quote. You’ll get a discount on orders over $200. Also, we offer free shipping on orders over $80 to the USA.

Q. Is it safe to pay online?
A. Absolutely! We process your credit card information at the highest level of encryption via SSL connection. When you go to the credit card processing page, you will see a secure connection: https:// (‘s’ means secure encrypted connection) in your browser. Also you may look for the locked padlock image in your browser on the credit card processing page.

In addition, you may pay by check or money order. Please read the instructions below.

Q. I do not want to use my credit card (I do not have a credit card), can I order your products?
A. Yes! If you live in the USA, you may pay by check, bank draft or money order.
Please use prices on our web site and add $6.95 shipping cost (for USA only) if your order is less than $80. Make your check/money order payable to
Please send us a clearly printed list of products and quantities, your name and shipping address, and your check/money order. We accept checks and money orders from the USA only. For overseas orders please see “Do you ship to my country?” question above.

Q. I can’t order on your web site, something is wrong with it.
A. Our web site works fine. Our shopping cart software requires that your browser allows “scripts” and “cookies”. Please change your browser options (usually they are in the “Tools” menu).

Q. How long will it take to get my order?Usually it takes 2-4 business days to be delivered anywhere in USA.

Overseas delivery usually takes 5-14 business days.

If you need to get your order faster, please contact us with your address, product names and quantities for a quote on additional shipping fees.

Q. I emailed you but never got an answer. I did not get any confirmation of my order and shipment.
A. We respond to all emails as quickly as possible. Our customers get an order confirmation email immediately after placing an order. We send a shipping confirmation email after we ship the order (usually the next business day). Please make sure you entered your email correctly. A common reason for - no email from us - is that it was filtered by email spam filters. Please, check your "Bulk" or "Spam" folder. Then, add our e-mail to your e-mail address book or "white list", otherwise our shipment confirmation e-mail may be filtered into the "Bulk" or "Spam" folder.
Still have questions? Please contact us.

You also may check useful info here: Advanced Chinese Medicine Tutorial